Customers

HELPING OUR CUSTOMERS OPERATIONALIZE THEIR DATA PIPELINES

Unravel Data is deeply invested in our customers’ successes. Here are just a few ways we’ve been able to help them understand and optimize the performance of their modern data applications.

What are customers saying about Unravel?

Transforming the business
of healthcare with
Data Operations by
using Unravel Data

“In healthcare, you absolutely have to deliver what you promised, and you can’t deliver what you promised without the insights to what’s going on in your environment.”

Charles Boicey, Clearsense CIO

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Transforming
DataOps in
Banking and
Financial Services

“We leverage Unravel to analyze jobs, analyze previous runs of a job and basically block the promotion of a job if the job doesn’t satisfy certain criteria thanks to Unravel.”
 

Matteo Pelati, Executive Director, DBS

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A leading healthcare provider “unraveled” how to quickly, reliably, and cost-effectively operationalize their big data apps.

“Our overall experience has been excellent based on key areas of product support, product delivery, and customer engagement.”

Software Architect, Leading Healthcare Provider

Results with Unravel

  • Significant reduction in mean-time-to-recovery (MTTR) from failures through instant troubleshooting of issues
  • Reduction in monthly spend by a general speedup in performance for their Azure HDInsight environment

A global technology firm
meets critical SLAs to report revenue in real time, and with confidence

“We struggled to meet SLAs for a mission-critical sales application based on Azure HDInsight. It was taking the internal team up to a week to identify the node, and root cause of problems. Because of the time-consuming troubleshooting, revenue data had to be re-reported when SLAs were not met. Unravel provides us the insights to meet our SLAs.”

IT Operations, Global Technology Company

Results with Unravel

  • Now the internal HDI team can immediately see when a node fails and take action.
  • As a result, the time they spend on MTTI/MTTR has been reduced from days to minutes.

Unravel helps a leading
telecom provider find and
fix problems faster.

“For us, operationalizing big data means creating a completely stable environment that allows us to plan, report, and optimize app performance to support our business needs. Unravel knows where those weaknesses are – and how to fix them.”

HEAD OF OPERATIONS, LEADING NORTH AMERICAN TELECOMMUNICATIONS PROVIDER

Results with Unravel

  • 50% improvement in the utilization of cluster resources – resulting in $500K in savings, with similar or better execution times.
  • 10x reduction in MTTR – from hours to minutes – for troubleshooting resource contention.
  • 20% increase in overall app performance.

A global airline unravels the inefficiencies affecting their apps.

“Unravel helped us bring accountability to our app developers. Without Unravel, we had no way to show developers that they were writing inefficient applications. Now, with the insight we get from Unravel’s single pane of glass, we can visually identify those inefficiencies.”

DIRECTOR OF BIG DATA OPERATIONS, TOP 5 GLOBAL AIRLINE

Results with Unravel

  • 116% performance increase in Spark applications – without changing any code.
  • Reduced MTTI and Root Cause Analysis (RCA) time from hours to seconds.
  • Improved DevOps workflows by introducing recommendations directly from Unravel, bypassing the lengthy process of aggregating log files.

Fortune 100 financial services organization quickly, reliably, and cost-effectively operationalize their big data apps with Unravel

“Ops teams spend an average of 20 hours resolving each ticket. Using Unravel, and all the analytics and machine learning capabilities we’ve been able to deliver, they’ve been able to cut that time down to minutes.”

CTO, Fortune 100 Financial Services Organization

Using Unravel, a leading supermarket retailer optimized memory resources.

“As long as their applications run, a lot of our app owners don’t worry about sizing them correctly. With Unravel, we can view actual memory consumption over time to see if executor memory is validated, which helped us introduce new efficiencies.”

OPERATIONS MANAGER, TOP 3 U.S. SUPERMARKET RETAILER

Results with Unravel

  • 40% reduction in resource costs, thanks to memory resource improvements.
  • Critical app performance now in compliance with SLAs.
  • 65% reduction in ticket volume.

A multinational telecom group used Unravel to significantly lower MTTI and MTTR.

“A rogue app was running in production, preventing other users from running their apps. Unravel helped us find the cluster problem causing the issue in a matter of minutes.”

BIG DATA OPERATIONS LEAD, MULTINATIONAL TELECOMMUNICATIONS GROUP

Results with Unravel

  • MTTI reduced from hours to minutes.
  • Significant MTTR improvements.
  • Application deployment times reduced, with Unravel’s “pre-flight check” workflows.

Performance recommendations from Unravel help a Fortune 500 software company do more.

“The guidance Unravel provided really got us out of a hole on a critical application that was out of memory. We applied its recommendations to change container and heap size with the click of a button – and boom, problem solved.”

OPERATIONS ENGINEER, FORTUNE 500 SOFTWARE COMPANY

Results with Unravel

  • Root Cause Analysis (RCA) now measured in minutes rather than hours.
  • 20% more tickets resolved by level-1 support teams, thanks to AI-powered recommendations from Unravel.
  • 50% improvement in container resources, significantly increasing application throughput.

Unravel helps a global bank reduce troubleshooting times and reduce costs.

“Our multi-tenant platform is a very complex environment, making tooling an ongoing challenge for both our dev and ops teams. Unravel gives us the 360º view we need to get proactive with troubleshooting and supporting our SLAs.”

ENTERPRISE OPERATIONS ARCHITECT, TOP 20 GLOBAL BANK

Results with Unravel

  • 70% reduction in support tickets.
  • 98% reduction in troubleshooting time for big data clusters.
  • 60% reduction in resource costs, thanks to optimization and performance tuning.